Support Resources

Before contacting us for support, please search the following resources for a solution to your problem:

• H-Sphere Documentation
• SiteStudio Documentation

• Psoft Forum - open discussion of H-Sphere and SiteStudio issues.
  To get access to the Customers Only forum, register at our helpdesk and send us a corresponding request.
• My-HSphere - suggest a new feature and vote for suggested features
• H-Sphere Pre-sales FAQ - questions related to H-Sphere functionalities
• H-Sphere Admin FAQ - questions about H-Sphere administration
• H-Sphere User FAQ - questions about using H-Sphere
• H-Sphere Troubleshooter - common problems and solutions
• SiteStudio FAQ - questions about SiteStudio administration
• Used Software - links to third party products used by H-Sphere and SiteStudio

Contact Support

We provide only email and web based support. We don't support customers by phone or instant messengers.

Registration

Before contacting us for any support issue, you need to get registered at our helpdesk. E-mails sent to from addresses other than registered in your support account are filtered off and won't be addressed. The registration is free and doesn't take long:

1. Go to the helpdesk.
2. Click Register at the top of the page.
3. Fill in the form you will be taken to. In the Your email address field enter the e-mail address you'll use to send support requests.
4. Click the Create an account button at the bottom of the form when you are through.
5. You will be sent an e-mail with a "validate your account" link. Click it to confirm the registration, and your account will be activated.

Support By Mail

Send your support request to

Support Through Helpdesk

Alternatively, send us a support request by logging into the helpdesk and filling out the Ask a Question form.

More on:

• H-Sphere support
• SiteStudio support