Understanding Account Suspension
Account suspension closes user access to their control panel,
but on the contrary to removing account,
preserves its content and configuration.
Starting with version 2.08 visitors to suspended sites are redirected to the
predefined Suspended account page
in the /hsphere/shared/skel/suspended/ directory.
If you edit this page, back it up as it is overwritten with system updates
In version 2.4 and higher account suspension doesn't close
As a result:
- recurrent fees are not
In earlier versions account suspension interrupts billing period
and recurrent fees for the unused resources are refunded.
- user files remain on disk. This may lead to average summary disk usage
exceed its limit and user be charged usage fees for exsessive MB.
Owners of suspended accounts get e-mail notifications, and can view their
invoices and billing profiles.
*In version 2.4 and higher owners of suspended accounts get e-mail notifications only at the e-mail specified in the "Billing info" in their user control panel.
The suspended account mail system is restricted by:
-d (sets no password changing flag)
-p (sets no pop access flag)
-w (sets no web mail access flag)
-i (sets no imap access flag)
-b (sets bounce mail flag)
-r (sets no external relay flag)
To suspend any individual account:
You can, also, configure your system to suspend debtors automatically.
- Find the account.
- Click the Suspend icon in the Controls column.
Understanding Account Resumption
Resumption of suspended account "unlocks" the control panel and
stops redirecting site visitors to Suspended account page.
To resume suspended account:
- Find the suspended account.
- Click the Resume icon in the Controls column.
- If by the time you are resuming the account, the billing period when it was suspended
has ended, a new billing period is open and outstanding recurrent fees
- If you resume an expired trial account,
it will be automatically suspended again within 24 hours. To bring this account into operation,
the trial user should create a valid billing profile.