H-Sphere Documentation Administrator Guide

 

Suspending And Resuming Resellers

(version 2.2 and higher)

 

Related Docs:   Deleting Resellers

In H-Sphere prior to version 2.2, suspending a reseller would only disable a reseller's administrative control panel leaving end users of this reseller unaffected. Starting with H-Sphere 2.2, suspending a reseller would immediately disable reseller's control panel URL, including administrative control panel and control panels of this reseller's end users. Within the subsequent 24 hours all end customers' accounts will be suspended. Billing is also stopped for suspended resellers. Important: After you get upgraded to H-Sphere 2.2, end users of your suspended resellers will get suspended, too.

Resuming a reseller doesn't resume end users. After the reseller's account has been resumed, the reseller needs to log into the admin control panel and resume suspended customers' accounts one by one. This is done not to resume accounts that were suspended for other reasons.

To suspend a reseller's account:

  1. Enter your admin control panel.
  2. Use the search utility to find this resellers account.
  3. Click Suspend for this account.

To resume a reseller's account:

  1. Enter your admin control panel.
  2. Use the search utility to find this resellers account.
  3. Click Resume for this account.
  4. Log into the reseller's account.
  5. Click Fix next to the Login icon.
  6. Make sure that the reseller logs into the admin control panel and resumes end users' accounts. You can also do this yourself by logging into the reseller's admin cp.

Related Docs:   Deleting Resellers



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