H-Sphere Documentation Administrator Guide

 

Supporting Resellers' Customers

(version 2.2 and higher)

 

Related Docs:   Providing Customer Support

To help your resellers answer their incoming trouble tickets:

  1. Select In Resellers in the Support Center menu.
  2. Select reseller account in the Reseller dropdown box and enter other search criteria. Click Submit.
  3. Select the ticket you would like to answer.
  4. In the Assign To dropdown box, select Admin or any other technical support staff and click Change.
  5. Click the title of the ticket to open it and answer the question.

Related Docs:   Providing Customer Support





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