IP Migration Request
To change H-Sphere IPs yourself, please see the
IP migration manual.
Alternatively, we are offering remote IP migration by the Psoft team.
Please refer to our Price List.
Migrations are performed on Mondays, Tuesdays, Wednesdays, and Thursdays from 3:00 a.m. to 3:00 p.m.
Migrations are not performed on Fridays, Saturdays, and Sundays.
Make sure you have applied the latest patch for this version.
The migration will:
- change H-Sphere physical, logical, and system IPs
- update IPs in H-Sphere database
- change IPs in the system files, except network startup configuration
- update IP dependent resources such as apache, FTP and DNS
IP migration requires CP downtime throughout all the migration process.
For other services, the downtime must not exceed 20 minutes per each if both old and new
IPs are accessible from the web. If you are moving services or IPs between physical
boxes, the downtime will depend on the nearest router's ARP cache. We recommend that
you stay in contact with the organization that services the router (e.g. NOC) so you can
promptly clear ARP cache for the migrated IPs. If the old IPs become inaccessible,
the downtime depends on DNS propagation and can be as long as 36 hours.
Cautions for web servers.
Check if any of the customer scripts use the IP address.
Note all uses to update them right after the migration.
Before submitting support request, make sure to
follow the security procedure.
To request an IP migration, contact support
and provide the following data. If the data is incomplete or doesn't comply with the below
requirements, the migration will be suspended (rescheduled).
Your support request should contain the following:
- CP URL
- Account ID in my-hsphere
- The list of IPs to be changed in plain text format:
IP_OLD1 IP_NEW1 MASK_NEW1
IP_OLD2 IP_NEW2 MASK_NEW2
IP_OLDn IP_NEWn MASK_NEWn
220.127.116.11 18.104.22.168 255.255.255.0
22.214.171.124 126.96.36.199 255.255.255.0
188.8.131.52 184.108.40.206 255.255.255.0
220.127.116.11 18.104.22.168 255.255.255.0
This list must include resellers and resellers DNS IPs.
Please create a separate list for Unix based and Windows based services.
The IPs must be accessible from the Internet and the control panel server.
- The new IP and netmask to be installed as the main server IP. Make sure to change
to this new IP address before we begin the migration.
- Preferred migration time. The migration will cause H-Sphere CP down time that depends
on the number of accounts and domains in the system and the number of IPs being changed.
This must be scheduled not earlier than in 48 hours after submitting the migration request.
It is also highly advisable that you stay available during the migration process.
- Custom packages and settings. Specify if you have custom webmail, urchin,
merchant gateways with additional configuration requirements, miva etc.
Custom software migration costs $25/hour on top of other migration fees.
- Any other helpful information applicable to your particular situation.