Requesting H-Sphere Support

Adding H-Sphere Servers and Services

 

Adding H-Sphere Servers and Services Request

To add servers and H-Sphere services without Positive Software support assistance, please refer to the following manuals:

Adding Servers and Services (HS 2.5 and up)
Adding Servers (HS before 2.5)
Adding Services (HS before 2.5)

Alternatively, you can request a server/service addition from Psoft at a fee set in our Price list.

To have a server/service added by Psoft:

  1. Follow the security procedure.
  2. Contact support and provide the following data:
    • CP URL
    • H-Sphere version
    • Services that should run on the new server. Specify the services you want to add, e.g. web, mail, mysql, win, mssql, etc.
    • IPs of the services to be added, in case they are different from the main server IP.
    • Any other information applicable to your particular situation.

 

H-Sphere VPS Box Installation Request

Install an H-Sphere VPS box according to instructions on our site.

Alternatively, you can request a VPS box installation from Psoft at a fee set in our Price list.

To have VPS box installed by Psoft:

  1. Follow the security procedure.
  2. Contact support and provide the following data:
    • IP address of a physical box intended for VPS hosting
    • H-Sphere CP the box will be connected to
    • Preferred physical/logical server names in H-Sphere interface
    • IP range to be added to the newly created vps logical server
    • Network configuration of these IPs:
      1. Default GATEWAY
      2. IP addresses of nameservers
      3. Name of physical host network interface to be used for virtual servers networking
  3. For H-Sphere VPS 1.4-x and up, preferred OS of future virtual servers according to the compatibility table:

    Hosts OS Available virtual server OS(s)
    WBEL4 WBEL4, RHEL4, CentOS4
    CentOS4 CentOS4, RHEL4, WBEL4
    RHEL4 RHEL4, CentOS4, WBEL4
    RHEL3 RHEL3, CentOS3, WBEL3
    CentOS3 CentOS3, RHEL3, WBEL3
    WBEL3 WBEL3, RHEL3, CentOS3

    where:

    WBEL4 - White Box Enterprise Linux release 4
    WBEL3 - White Box Enterprise Linux release 3
    CentOS4 - CentOS release 4.x
    CentOS3 - CentOS release 3.x
    RHEL4 - Red Hat Enterprise Linux AS/ES/WS release 4
    RHEL3 - Red Hat Enterprise Linux AS/ES/WS release 3

    Red Hat Linux 7.3 and Trustix Secure Linux 2.2 are no longer supported.

 

Installing Load Balanced Web/Mail Cluster Request

You may install load balanced Web or mail cluster yourself.

Alternatively, you can request a load balanced cluster installation from Psoft at a fee set in our Price list.

When requesting a LB cluster installation please provide the support with the following additional information:

  • Filer's (NAS) IP
  • Path to the Filer'

    s Web and/or mail content storage
  • Load Balancer's external IP and its corresponding internal IP on the master Web/mail server
  • Internal IPs on each slave server.
  • In case of dedicated hosting, specify external dedicated IPs, their corresponding internal master server IPs and slave server IPs


See also

Sysadmin Guide
Troubleshooter
Admin FAQ
PSoft Price List



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