Reseller Guide

WARNING: This documentation covers Parallels H-Sphere versions up to 3.1. For the latest up-to-date Parallels H-Sphere documentation, please proceed to the official Parallels site.

Welcome to Parallels H-Sphere Reseller Guide. It aims at resellers of hosting services and explains how to configure and administer Parallels H-Sphere control panel.

Legend: (15 Apr) - document added;   (15 Apr) - document revised;   - document contains flash presentations

Introduction

• Getting Started

DNS and Hosting

• DNS Manager
• DNS Zones
• Instant Alias Templates
• DNS Records
• Hosting Your Corporate Site
• Third-Level Domains
• Mail Under Service Domain for 3rd Level Hosting

Control Panel Web Interface

• Regional Settings
• Images And Icons
• Interface Language
• Skins And Colors
• Interface Texts

E-Mail Notifications

• Notification Recipients
• Edit Notifications
• Configure Notification Rules

Control Panel Configuration

• Company Info
• Supported TLD's
• Provider's Shared SSL
• Shared SSL Certificates
• Adding CC Brands
• Domain Registrar Manager

Merchant Gateways

• Merchant Gateway Manager
• AssureBuy
• AuthorizeNet
• Bibit
• Cardia Services
• Echo
• ePDQ
• eWay
• HSBC
• InnovativeGateway
• LinkPoint
• MainStreet Softworks
• Moneris
• NetBilling
• NTPNow
• Paradata
• PayGate
• PayJunction
• Plug'n Pay
• Pay-Me-Now
• PosNet
• Protx
• PSiGate
• SecurePay
• SkipJack
• SecurePay.com.au
• SecureTrading
• ThePayDesk
• Tucows
• Payflow Pro
• Payflow Pro with SSL

Web-based Payments

• Web Payment Systems
• 2CheckOut
• Authorize.Net
• ChronoPay
• GestPay
• PayNova
• PayPal
• Sentry
• Webmoney
• WorldPay

Resources

• Users, Accounts, Domains
• Traffic
• Limiting Resources
• Disk Space
• Blacklists of Domains and Emails

Plans

• Introduction to Plans
• Creating And Editing Plans
• Admin Plans
• Demo Plans
• Access to Plans
• Plan Controls
• Plan Settings
• Controlling RAM&CPU Usage

Billing

• Introduction
• Reseller Billing
• Billing Types
• Billing Profiles
• Billing Periods
• Billing Modes
• Credit Limit
• Prices, Fees and Discounts
• Taxes
• Tax Exemption
• Money Returns
• Managing Debtors
• Promotions
• Extra Packages (HS 3.1+)

Dedicated Servers

• Dedicated Servers
• Adding MRTG Logical Servers and Network Switches
• Templates vs Custom-built Dedicated Servers
• Dedicated Server Plans
• Managing Dedicated servers
• Dedicated Servers Status
• Assigning Additional IP Ranges
• Billing Dedicated Servers
• Dedicated Servers Maintenance

Customer Signup

• Signing Up Users
• Moderating User Signups
• Signup Guard Settings
• Viewing Signup Info
• Trial Hosting

Account Management

• Finding Accounts
• User Details
• Admin Notes
• Crediting Accounts
• Debiting Accounts
• Deleting Accounts
• Suspending and Resuming Accounts
• Restoring Accounts (HS 3.0+)
• Reports
• Processing Check Payments

Technical Support

• Customer Support
• Client Support Center (HS 3.0+)
• Configuring Support Center
• Providing Technical Support (before 3.0)
• Trouble Ticket Management (before 3.0)
• KnowledgeBase
• Custom Jobs
• Mass Mail

Third Party Products

• Comodo SSL Manager
• EasyApp Collection
• EasyApp Applications