Suspending And Resuming Resellers

Last modified: 26 Dec 2007

Suspending a reseller would immediately disable reseller's control panel URL, including Admin control panel. Moreover, within the subsequent 24 hours all reseller's end user accounts will be suspended. Billing is also stopped for suspended resellers.

To suspend a reseller's account:

1. Enter your Admin CP.
2. Use the Search utility to find this resellers account.
3. Click Suspend for this account.

Resuming a reseller doesn't resume end users. After the reseller's account has been resumed, the reseller needs to log into the Admin CP and resume suspended customers' accounts one by one. This is done to avoid resuming accounts that were suspended for other reasons.

To resume a reseller's account:

1. Enter your Admin CP.
2. Use the Search utility to find this resellers account.
3. Click Resume for this account.
4. Log into the reseller's account.
5. Click Fix next to the Login icon.
6. Make sure that the reseller logs into the admin control panel and resumes end users' accounts. You can also do this yourself by logging into the reseller's admin cp.