Last modified: 31 Oct 2006
WARNING: This documentation covers Parallels H-Sphere versions up to 3.1. For the latest up-to-date Parallels H-Sphere documentation, please proceed to the
official Parallels site.
IonGate certificate is trusted by Equifax
and provided by GeoTrust.
In Java 1.3.x and older the standard java cartcerts file doesn't
include GeoTrust root Certificates and therefore H-Sphere returns
'Connect error, untrusted server cert chain' when trying to connect
to the merchant gateway. That's why GeoTrust Root certificates should be imported into cacerts file.
So, if you have Java 1.3 and older, you have the following solutions:
A. If you have got the default java cacerts file and you have never
changed it, you can simply replace it with the cacerts file offered by psoft:
B. Upgrade Java to 1.4 by following our documentation.
Note: If your certificate is already imported into cacerts, but Java still generates
'Connect error, untrusted server cert chain', please check the connection to your payment
server from your control panel server by running the following command from
the control panel server console to check connection:
telnet [server.name] [port]
- Select IonGate in the Add New Gateway box.
- Click the Add button.
- Fill out the form that appears:
- Title: give a name to this IonGate connection
- Server: the name of the IonGate server
- Port: the port of the IonGate server
- Path: the path to the server side handler file. This can be a script or a binary file that is launched with an http request.
- Login: your IonGate login
- Problem Notification Email: enter your email address to receive notifications about:
- AVS problems. AVS stands for Address Verification Service.
It can be used as an additional layer of protection for merchants who wish
to verify that the purchaser knows the billing address of the cardholder
(in case these are two different people). This is not a very serious form
of risk mitigation or fraud prevention, and yet it does give some assurance
that a hacker isn't simply generating a list of valid credit card numbers
and purchasing product at will.
AVS simply matches the numeric portion of the cardholder's street billing address
and the 5 or 9-digit zip code of the cardholder's billing address.
The AVS request parameters are STREET and ZIP. The processing network verifies
the AVS information, comparing a portion of the billing address from the request
message with address data on file at the VIC or the issuer's center. Based on
the comparison, a response will be returned which confirms whether the information
matches or not. Banks do not decline transactions based on the AVS check. The AVS
response is returned as two single tab-delimited characters: YY, NN, YN, NY
(Y-'matches', N for 'does not match'). This information is just an advice.
However, the H-Sphere system will either allow or decline the transaction
depending on the selected AVS status. AVS is available only for US cardholders.
To provide non US cardholders CC processing, disable AVS check-up in the merchant gateway configuration.
- H-Sphere signup error: user's signup failure for unknown reasons after credit card is charged.
When either of the problems occurs, H-Sphere sends a message to this address
with the recommendation to void the transaction in merchant's gateway account due to AVS problems or system faults.
To cancel the transaction, the owner of H-Sphere should enter the merchant account and cancel the transaction manually.
- Click Submit Query