Administrator Guide

H-Sphere Admin guide aims at hosting providers and explains how to configure and administer H-Sphere control panel.

Legend: (15 Apr) - document added;   (15 Apr) - document revised;   - document contains flash presentations

Introduction

• H-Sphere Introduction
• H-Sphere License
• H-Sphere EOL Dates
• Getting Started

Server Configuration

• Adding H-Sphere Servers and Services
• Physical Servers
• Logical Servers
• Adding IPs
• DNS Servers
• Mail Server Settings
• SPF&SRS
• Antispam/Antivirus
• System SMTP Relays
• Web Server Settings (HS 3.1+)
• Server Groups
• Load Balanced Server Clusters
• Platform Change (HS 3.0+)
• Updating Physical Boxes From CP Interface (HS 3.1+)
• Physical Server Installation/Update Profiles (HS 3.1+)
• Resources Prerequisites (HS 3.1+)
• System Service Management (HS 3.1+)

DNS and Hosting

• DNS Manager
• DNS Zones
• Instant Alias Templates
• DNS Records
• Hosting Your Corporate Site
• Third-Level Domains
• Mail Under Service Domain for 3rd Level Hosting

Control Panel Web Interface

• Regional Settings
• Images And Icons
• Interface Language
• Skins And Colors
• CP Skins
• Interface Texts

E-Mail Notifications

• Notification Recipients
• Edit Notifications
• Configure Notification Rules

Control Panel Configuration

• Company Info
• Global Resources
• Background Job Manager
• Supported TLD's
• Shared SSL Certificates
• Mail SSL
• Credit Card Encryption
• Adding CC Brands

Domain Registrars

• Domain Registrar Manager
• Enom
• OpenSRS
• OnlineNIC
• RRPproxy
• Ascionic
• TPPInternet
• Email Domain

Merchant Gateways

• Merchant Gateway Manager
• AssureBuy
• AuthorizeNet
• Bibit
• Cardia Services
• Echo
• ePDQ
• eWay
• HSBC
• InnovativeGateway
• LinkPoint
• MainStreet Softworks
• Moneris
• NetBilling
• NTPNow
• Paradata
• PayGate
• PayJunction
• Plug'n Pay
• Pay-Me-Now
• PosNet
• Protx
• PSiGate
• SecurePay
• SkipJack
• SecurePay.com.au
• SecureTrading
• ThePayDesk
• Tucows
• Payflow Pro
• Payflow Pro with SSL

Web-based Payments

• Web Payment Systems
• 2CheckOut
• Authorize.Net
• ChronoPay
• GestPay
• PayNova
• PayPal
• Sentry
• Webmoney
• WorldPay

Plans

• Introduction to Plans
• Creating And Editing Plans
• Admin Plans
• Demo Plans
• Access to Plans
• Plan Controls
• Plan Settings
• Controlling RAM&CPU Usage
• Placing Plans on Particular Boxes

Resources

• Users, Accounts, Domains
• Traffic
• Limiting Resources
• Disk Space
• Recreating Resources
• Blacklists of Domains and Emails

Billing

• Introduction
• Billing Types
• Billing Profiles
• Billing Periods
• Billing Modes
• Credit Limit
• Prices, Fees and Discounts
• Taxes
• Tax Exemption
• Money Returns
• Managing Debtors
• Promotions
• Extra Packages (HS 3.1+)

Dedicated Servers

• Dedicated Servers
• Enabling Dedicated Servers
• Adding MRTG Logical Servers and Network Switches
• Templates vs Custom-built Dedicated Servers
• Dedicated Server Plans
• Managing Dedicated servers
• Dedicated Servers Status
• Assigning Additional IP Ranges
• Billing Dedicated Servers
• Dedicated Servers Maintenance

Single Server Edition

• Single Server Edition License
• Switching From SSE to Full H-Sphere Version

Resellers

• Understanding Resellers
• Reseller DNS
• Creating And Editing Reseller Plans
• Billing Resellers
• Reseller Control Panel SSL
• Reseller Shared SSL
• Placing Resellers on Separate Boxes
• Allocating Physical Servers to Resellers
• Supporting Resellers' Customers
• Deleting Resellers
• Suspending And Resuming Resellers
• Moving Accounts Between Resellers

Customer Signup

• Signing Up Users
• Moderating User Signups
• Signup Guard Settings
• Viewing Signup Info
• Trial Hosting

Account Management

• Finding Accounts
• User Details
• Admin Notes
• Crediting Accounts
• Debiting Accounts
• Deleting Accounts
• Suspending and Resuming Accounts
• Restoring Accounts (HS 3.0+)
• Reports
• Processing Check Payments
• Splitting Multiple Accounts
• Granting Shell Access

Migration

• Moving Domains
• Moving Accounts
• Migrating Individual Cobalt RAQ4 Accounts to H-Sphere
• Migrating Individual cPanel Accounts to H-Sphere
• Migrating Individual Ensim Accounts to H-Sphere

Technical Support

• Customer Support
• Client Support Center (HS 3.0+)
• Configuring Support Center
• Providing Technical Support (before 3.0)
• Trouble Ticket Management (before 3.0)
• KnowledgeBase
• Custom Jobs
• Mass Mail
• Crash Report

Virtual Private Servers

• Providing VPS Hosting
• H-Sphere VPS Templates

Third Party Products

• Urchin
• Miva Kit
• SharePoint Support (HS 3.0+)
• Miva Merchant Licenses
• Affiliate Programs
• Kanoodle™ Support
• AWStats Support
• SpamAssassin Manager
• MS Exchange Hosting
• Comodo SSL Manager
• EasyApp Collection
• EasyApp Applications