Parallels H-Sphere Documentation Administrator Guide

 

Creating And Editing Reseller Plans

 
 

Related Docs:   What Are Resellers in H-Sphere Creating And Editing Plans (Plan Wizards) Billing Resellers (Admin Guide) Getting Started (Reseller Guide) Reseller Billing (Reseller Guide) Creating and Editing Plans (Reseller Guide)

Last modified: 24 Dec 2007

 

WARNING: This documentation covers Parallels H-Sphere versions up to 3.1. For the latest up-to-date Parallels H-Sphere documentation, please proceed to the official Parallels site.

Questions Considered:

Creating Reseller Plans
Editing Reseller Plans  

To create reseller plan:

1. Launch reseller plan creation wizard
2. Fill in the wizard forms
3. Follow-up (optional)
    - Grant access to the newly created plan
    - Enable/disable the newly created plan for signup
    - Create actual billing periods
    - Edit the newly created plan  

Plan creation wizard forms are arranged into the following steps:


     step 1: - Configure the plan
                 - Set base prices to calculate fees collected from resellers for services provided with reseller account
                 - Set custom fees to charge resellers for domains registered with Enom or OpenSRS by their end users
                 - Set custom fees to charge resellers for domains transfered by their end users
                 - Set custom fees to charge resellers for ComodoSSL certificates and TrustLogos purchased by their end users ( new in 3.0)
      step 2: Set prices used in formulas to calculate fees collected from resellers for their end user's activity  

 

Step 1

Configuring The Plan

  • Plan name: give a name to this plan. Later you can change this name on the Settings page, Manage, the Plans menu.
  • Allow hosting (in v. 2.5 and higher Hosting Platform): hosting platforms available for all users under this plan are enabled by default.
    Version 2.5 RC 2 introduces MS Exchange Hosting platform support.
    Note: unchecking any of hosting platforms will not just disable them for all users under this plan, but also will disable all relevant server groups to be available at signup.
  • Allow server groups (in v. 2.5 and higher Logical Server Groups): groups of logical servers enabled for the entire system for users after signup.
    Note that unchecking either win server or web server group will disable the corresponding hosting platform for all users under this plan. More about disabling server groups
  • Global Resources: resources that are included into H-Sphere but may not be offered by the admin. They can be disabled for all users under this plan by unchecking the box next to the resource. More about disabling global resources.
  • Dedicated Servers ( in 2.5) : allow Dedicated Servers hosting and its features including custom built dedicated servers, remote reboot, and backup.
  • * Note that platforms, logical servers, global resources, and dedicated servers are enabled in Reseller Plans by default. Unchecking either of them will disable them for all resellers under this plan and their end users as well.

  • Reseller CP SSL: enable securing reseller complete control panel with IP-based or port-based SSL or disable it for all accounts under this reseller plan.
    Note that if the reseller CP SSL is disabled in the Global Resources menu, it will appear entirely disabled in the Plan Wizard. More about Reseller CP SSL.
  • IPs Of Reseller DNS Servers: choose whether resellers on this plan will host their DNS server aliases on a shared IP (Service IP) or will be able to use dedicated IPs for this purpose. In latter case you'll have to add a pool of free DNS IPs for resellers on your DNS logical servers. More about Reseller DNS IPs.
  • E-mail Invoice Notification : set the system to send e-mail invoices to resellers registered under the plan.
    - e-mail invoices are sent to the e-mail address that reseller provides in his billing info or contact info (in the absence of the first);
    - the default can be overridden by individual reseller settings;
    - toggling the option doesn't affect settings of the existing resellers.
  • Leave registrar prices as they are: checking this box will fix prices for domain registration for all account under this plan that are set in the Domain registrar of the Settings menu and omit Step Prices for Registrar of plan wizard.
  • Leave domain transfer prices as they are: check the box if you want to charge resellers the default fees for registering domain names by his end-customers. This will omit Step Domain Transfer Prices of plan wizard.
  • Leave SSL Certificate and Logo prices as they are ( in 3.0): checking this box will leave prices for SSL Certificates and TrustLogos as set in the ComodoSSL of the Settings menu and omit Step Define Terms/Prices of plan wizard.
  • Credit Limit: the amount of negative balance you allow your resellers to run into before they are charged. More about Credit Limit.
  • Control panel alias: alias template (mask) used to generate URL at which reseller and his users will be able to log into the control panel until the reseller changes it to his own control panel URL.
    * In case the Control panel alias field is blank, check if you have created Control panel alias template in your DNS zone. 
  • Reseller Account, Reseller Traffic, Summary Disk Usage: set prices and free units for default 1 month billing period or base prices to calculate fees collected from resellers for services provided with reseller account if they are not specified for the actual billing period on the fourth or any subsequent steps of reseller plan edit wizard.
         See more on Summary Traffic Billing Schemes .
    Important: If you have changed Reseller Traffic or Summary disk usage values while editing reseller plan, make sure not to check Do not change resource prices., otherwise the wizard won't remember the changes.
  •  

    Setting Custom Prices for Registrar

    Set custom fees to charge resellers for domains registered with Enom or OpenSRS by their end users. To get to this page, make sure to uncheck the 'Leave registrar prices as they are' box while configuring plan wizard.

    The custom fees you enter override the default domain registration fees set in the Domain Registration Manager. If you don't enter a price, a corresponding default price will be used in its place.
    Important: To allow your resellers to sell your domain registration services, make sure to set default domain registration prices in the Domain Registration Manager. Otherwise, resellers under this plan won't be able to offer domain registration to their end users.

     

    Setting Custom Domain Transfer Prices

    Set custom fees to charge resellers for domain transfer performed by their end users. To get to this page, make sure to uncheck the 'Leave domain transfer prices as they are' box while configuring plan wizard.

    The custom fees you enter override the default domain transfer fees. If you don't enter a price, a corresponding default price will be used in its place.

     

    Setting Custom SSL Certificate and Logo Prices

    (for H-Sphere 3.0)

    Starting with H-Sphere 3.0, prices for various types of certificates and trustlogo & cardpayment logo, when bundled with that certificate, can be customized in the plans, provided you didn't check the Leave SSL Certificate and Logo prices as they are box while configuring plan Wizard.

    The price for logos is dynamically updated based on the certificate selected in the select box. If you specify the price 0 for the logo, the logo will be available for a user, but the user will not be charged for it. But if you specify no price for the logo, a user will not be able to check this logo, and the price for the logo will be displayed as NA.

     

    Step 2

    Set prices to calculate fees collected from resellers for hosting services they distribute with user accounts over free quotas set herein.

  • Price Parameteres
  • Comments on Resources 
  • Price Parameters

    Parameter

    Meaning

    Example

    Entering 0 (zero)

    Leaving Empty

    Free

    Units of each resource resellers can offer to their customers without being charged. Free units make sense only for pay resources.

    If you set 10 Free units for Mailboxes, each reseller will get 10 mailboxes to be spread among all his customers. If he runs out of these 10 free mailboxes, reseller will be charged for each extra mailbox acquired by his end users.

    Reseller gets no free units. Better leave the field empty instead.

    Reseller gets no free units. If you want to set free units to unlimited, better don't set any prices for this resource.

    Setup

    Single-time fee resellers are charged, if their end users acquire resources over free units you allocate resellers with.

    Reseller on a plan with 10 free domains and $1 for domain setup, signs up the 11th user on a 2 month billing period. Provided each of the reseller's first 10 users has registered one domain, the reseller will be charged $2, because the 11th domain is registered over 10 free domains used up by existing accounts.

    Reseller won't be charged for resources his end users acquire over free.

    Reseller won't be charged for resources his end users acquire over free.

    Recurrent

    Monthly price to calculate recurrent fees resellers are charged ahead when their end users acquire resources over free units that resellers are allocated with.

    Reseller on a plan that allows 3 free user accounts and $1 of recurrent for each user account over free, signing up the 4th account on a 2 month billing period will be charged $2.

    Resellers won't be charged any recurrent fees for resources his end users acquire over free.

    Resellers won't be charged any recurrent fees in the documentation for resources his end users acquire over free.

    Usage

    not implemented yet
    leave the field empty

    -

    -

    -

    Max

    Units of this resource that can be distributed among all customers of one reseller. Reseller's customers can't create resources beyond the reseller's Max.

    Reseller on a plan with 100 MB Max set for disk quota, won't be able to sign up more than 5 accounts under a plan allowing 20 MB of FTP quota for each new account. Keep in mind that end users can increase their initial FTP quota which may leave insufficient MB to create new accounts.

    Reseller won't be able to offer any units of this resource or create accounts under plans with this resource included.

    Reseller will be able to offer unlimited units of this resource.

    Refund

    The part of the prepaid recurrent fee returned to the reseller if the resource is canceled by the end customer.

    You are setting prices for a 2 month billing period. Your wholesale recurrent price for a domain is $4. You set resellers refund to 50%.
    An end user signs up on 1 January. On 1 February he cancels the account, which means the February half of the recurrent fee is due back. The reseller will get in the documentation a refund of ($4 X 50%refund X 50% billing period =) $1.

    Reseller won't be refunded.

    Reseller will be refunded 100%.
    Don't enter 100%, leave the field empty instead.

     

    Comments on Resources

    Don't get confused with setting prices for the following resources:

    • CP Account: H-Sphere account with a unique account ID. See also Understanding Accounts, Domains, and Users. 
    • Domain: any domain transfered or registered through H-Sphere under reseller.
      Note: service DNS zone domain isn't counted as a payable resource.
    • Web Server User: an FTP user on a web or win server. See also Understanding Accounts, Domains, and Users.
    • IP Address: any dedicated IP taken by domains under reseller. Note that reseller DNS server IPs are treated as free. If you allow resellers to host their DNS server aliases on dedicated IPs you might want to include their cost into recurrent fee for reseller account maintenance.
    • Summary Traffic: appears only if you choose to bill reseller for traffic allocation.
    • Disk Space Quota: refers to web FTP disk space only and doesn't include disk space for mail resources and DBs.

     

    To edit reseller plan:

    1. Launch reseller plan edit wizard.
    2. Fill in the wizard forms arranged into four or more steps:

      Step 1 - 2 (including sub-steps): the same as in plan creation wizard.
      Subsequent steps: set actual billing period prices and free units for services provided with reseller account (Reseller account, Reseller traffic and Summary Disk Usage). If you leave the fields empty, fees for the respective services will be calculated based on prices and free units set on the first step of the reseller plan wizard.
      * The number of subsequent steps depends on the number of actual billing periods for this plan.


    Related Docs:   What Are Resellers in H-Sphere Creating And Editing Plans (Plan Wizards) Billing Resellers (Admin Guide) Getting Started (Reseller Guide) Reseller Billing (Reseller Guide) Creating and Editing Plans (Reseller Guide)



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